Jakob is co-editor and designer of the award-winning book “This is Service Design Thinking”. He gives speeches and facilitates workshops around that topic at universities, conferences and fellow agencies.
Jakob is managing partner and creative director at KD1 Design Agency in Cologne, Germany. KD1 works in the field of corporate communications with a strong focus on visual concepts. Jakob is also co-founder and lead designer of the start-ups smaply and myServiceFellow – companies that provide web-based tools for service designers.
Being a freelance design consultant and graphic designer since 2006, he has worked with a wide range of clients, from small cultural institutions to internationally operating trading companies. After a short stint at MetaDesign, Berlin, he joined KD1 in 2010 full-time. Since then, Jakob had the honour to work for brands like Volkswagen, Beiersdorf, Edeka, Porsche, Siemens, FAZ and Deutsche Telekom.